PrimeDesk
Help Desk & Support
Streamline customer support with intelligent ticketing, knowledge base, and multi-channel communication. Deliver exceptional service every time.
Key Features
Ticket Management
Centralize all support requests in one organized system.
Knowledge Base
Create self-service resources to reduce ticket volume.
Live Chat
Engage customers in real-time with live chat support.
SLA Management
Set and track response and resolution time targets.
Agent Metrics
Monitor individual and team performance.
CSAT Surveys
Measure customer satisfaction automatically.
Automation Rules
Route and escalate tickets automatically.
Multi-Channel Support
Handle email, chat, social, and phone in one place.
Why Choose PrimeDesk
Reduce response time by 60%
Increase first-contact resolution
Deflect tickets with self-service
Improve customer satisfaction scores
Scale support without adding headcount
Gain visibility into support operations
Pricing
Starter
For small teams
- Up to 3 agents
- Email ticketing
- Basic knowledge base
- SLA tracking
- Email support
Professional
For growing teams
- Up to 10 agents
- All Starter features
- Live chat
- Automation rules
- Priority support
- CSAT surveys
Enterprise
For large teams
- Unlimited agents
- All Professional features
- Multi-channel
- Custom workflows
- Dedicated support
- API access